Director of Membership Development and Engagement
Best Practice Institute • West Palm Beach, Florida
We are an innovative professional association of leaders, executives, experts and organizations dedicated to benchmarking, sharing and learning leadership and management best practices. We’re currently hiring a dynamic and outgoing Director of Membership Engagement and Development for our home base in West Palm Beach, FL. The successful candidate will be someone excited about building Best Practice Institute’s internal and external community relationships and brand awareness. We are looking for someone with experience in customer service, business development, association membership, social media, online community management, and developing relationships with existing and prospective members. are an innovative professional association of leaders, executives, experts and organizations dedicated to benchmarking, sharing and learning leadership and management best practices. We’re currently hiring a dynamic and outgoing Member Service/Engagement Representative for our home base in West Palm Beach, FL. The successful candidate will be someone excited about building Best Practice Institute’s internal and external community relationships and brand awareness. We are looking for someone with some experience in customer service, business development, association membership, social media, online community management, and developing relationships with existing and prospective members.
The successful candidate will increase participation, involvement, and activity from current and prospective members in the space of human resources development, talent management, leadership development, and organization learning. He/she will provide benchmarking, research, best practice sharing, creative membership solutions, webinars, recruitment of new experts and content to engage, excite, and motivate members.
Responsibilities
•Create and aggressively implement an engagement and development strategy and plan that includes current and prospective account status and milestones. Must also be able to create and manage budget and resources according to plan.
• Report back to existing members in terms of usage and attendance to renew accounts yearly.
• Develop customized membership solutions that engage and increase participation
• Writing or manage the writing of blog posts, articles, newsletters, communications materials, and material for social media channels
• Using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve on those metrics through testing and new initiatives
• Customer support – answering questions however they come in (phone, e-mail, Twitter) and managing any online forums
• Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties
creating strategic marketing/communications plans to provide direction for the company’s public-facing communications
• Actively and proactively engage members
• Create monthly e-journals
• Managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns
• Recruit experts and executives, develop, and facilitate webinars and blogs
• Ensure participation and attendance at meetings and webinars
• Community Manager can also be responsible for business development and salel
• Promote, upsell and cross-sell products to members
• Recruit new members
• Resolve challenges/problems with accounts
• Manage/facilitate social media communication
• Provide logistics and on-site help for events
Education
• Bachelor’s Degree, business or related field
Qualifications
• Salesforce
• WebEx
• WordPress Blogs
• Association Management
• Certified Association Executive Credential
• ConstantContact
• Ability to travel out of state to attend business events
• Must be able to successfully pass background check
Skills
• Customer-oriented
• Multi-tasks
• Positive outlook
• Excellent communication skills
• Learns quickly
• Solves problems effectively
• Works well with others
• Goes Above and Beyond
• Solution Oriented
• Agile Learner
• Proactive
• Association Membership Expertise
• Membership Experience
• Use of Online Communication tools such as Skype, WebEx, Salesforce, and other SaaS
Compensation
Contingent on experience and capability
Learn more about Best Practice Institute at: http://www.bestpracticeinstitute.org
Cover letter or explanation of fit is preferred.
Position Type
Full-Time
Benefits
Healthcare, commission, 401k, profit sharing.
