What to Do When It’s Hard to Get Things Done

customer focused leadership


When we make plans for the future or even just today, why do we so seldom, if ever, plan on distractions? Why do we make our plans as if we are going to live in a perfect world and be left alone to focus on our work or family or whatever it is that we’re hoping to accomplish that day?

This state of being able to completely focus without distraction on whatever task we assign ourselves for the day has never happened in the past, yet we still plan as if this nirvana-like world will exist in the future. We plan as if we will be able to get down to work without accommodating the fact that life always intrudes to alter our priorities and test our focus.

The answer is simple yet we are so very often blind to it. What is it? Well, earning an undergraduate degree in mathematical economics taught me that simply put, this conundrum is the high probability of low-probability events. We don’t plan for low-probability events because, by definition, any one of them is unlikely to occur. Who plans on a flat tire, or accident, or stalled traffic because of an over-turned semi on their way to work? However, the likelihood that one of the hundreds of low-probability events that could occur will occur sometime during our day is very high. We are all victimized, more frequently than we like, by traffic jams and flat tires and accidents.

(Ironically, as I am typing this on a Sunday afternoon, I have just received an email from a client saying, “I have an emergency at work and need to get your considered opinion. Is there any way that we can talk now?” While the probability of her contacting me for an emergency talk on this particular Sunday afternoon was close to zero [she had never done this before], the probability of some distraction happening on Sunday afternoon is pretty high and this Sunday it just happened to be this client.)

How do you manage this high probability of some low probability event distracting you from what you want to do? Well, in my coaching, I usually work with executive clients for eighteen months. I warn each client that the process will take longer than they expect because there will be a crisis. I can’t name the crisis, but it will be legitimate and real—for example, an acquisition, a defection, a major product recall—and it may dramatically extend the time they need to achieve positive change. They cannot predict it, but they should expect it—and it will distract them and slow them down.

Rather than trying to change the inevitable, it’s far more constructive to accept it and even plan on a distraction or two coming your way during the day. You will be glad you did!


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Marshall Goldsmith
Dr. Marshall Goldsmith was selected as the #1 Executive Coach in the World by GlobalGurus.org, and one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. He was also selected as the World’s Most Influential Leadership Thinker in 2011. Marshall was the highest rated executive coach on the Thinkers50 List in both 2011 and 2013. What Got You Here Won’t Get You There was listed as a top ten business bestseller for 2013 by INC Magazine / 800 CEO Read (for the seventh consecutive year). Marshall’s exciting new research on engagement is published in his newest book Triggers (Crown, 2015).