How are you Measuring Manager Effectiveness?

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global talent managers
global talent managers
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Cigna has recently changed the Performance Management system. Through check-in conversations, managers are playing an even more critical role in engagement and helping employees achieve business results.

1. Are there any experts or thought leaders that you have worked with to learn more on the topic of manager effectiveness?
2. Has your organization begun to measure management effectiveness?
– If yes, will you share more about your key criteria for measurement and any key learnings?
3. Are you aware of any other global organizations that are doing this well?


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Louis Carter
Louis Carter is CEO and founder of Best Practice Institute, social/organizational psychologist, executive coach and author of more than 11 books on leadership and management including his newest book just released by McGraw Hill: In Great Company: How to Spark Peak Performance by Creating an Emotionally Connected Workplace. He has lectured globally in the U.S., Middle East, and Asia on his work and research in organization and leadership development and is an executive coach and advisor to CEOs and C-levels of mid-sized to Fortune 500 organizations. He was named one of Global Gurus Top Organizational Culture Gurus in the world and was chosen to be one of 100 coaches to be in the MG100 (Marshall Goldsmith) out of 14,000 people as one of the top 100 coaches in the world .

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